Terms & Conditions for contract partners
These General Terms and Conditions shall be applied upon sale of Cappelen Dimyr products and constitute an integrated part of a contract between Cappelen Dimyr and the partner.
How to place an order
1, Send your order request in writing to email@example.com. It shall include product name, size, quantity and reference of the specific order.
2, We will send an order confirmation within no longer than ten (10) days.
3, You (buyer) accept the order and confirm the order confirmation via email.
4, We send an invoice and you pay the full amount of the invoice within the payment terms.
5, Order is completed and on its way!
All prices are listed in Euro. Prices are agreed separately in writing. We have the right to change prices due to changes in exchange rates, taxes, fees, or customs duties.
All prices are quoted DAP (”Delivered At Place”) and include the costs of such packing materials that may be deemed necessary under normal transport conditions. Delivery and shipping costs will be added and quoted individually, read more in “shipping and delivery”. For countries outside EU, local import duties, customs, tariffs and/or VAT/tax fees may be applied by your country's customs authorities. Please check our local import regulations for exact fees. Normally, this will be invoiced separately by the shipping partner or customs.
Payment is done on invoice with net 10 days. All orders invoiced at full once the order confirmations is confirmed by the buyer. If the payment is not completed within the terms of payment starting from the invoice date and 10 days the order will be cancelled. No orders will be proceed until the payment is received.
Shipping & delivery
Delivery and time frames will be determined in the order confirmation. All delivery is made by DAP (”Delivered At Place”), as set forth in the most recent edition of INCOTERMS. Delivery and shipping costs will be added and quoted individually. For countries outside EU, local import duties, customs, tariffs and/or VAT/tax fees may be applied by your country's customs authorities. Please check our local import regulations for exact fees. Normally, this will be invoiced separately by the shipping partner or customs.
Custom orders in size are available in every design. Every order is made by request to firstname.lastname@example.org. Custom orders are non-refundable and the full amount must be paid before manufacture commences. If you have a custom order request please email us for a quote.
Sales and online sales
You are only authorised to sell through your contract business you stated on your initial request. Cappelen Dimyr rugs shall be sold at the recommended retail price. You are forbidden from selling Cappelen Dimyr rugs on any online shop or retail outlet. We do not allow our rugs to be sold at online auction sites or through markets without written permission. Examples of this may be Amazon, Ebay, through Facebook Buy-In Groups etc.
If you don’t place a re-order within 12 months we will re evaluate the partnership.
Claims and returns
Please inspect all shipments immediately upon arrival. Please do not return rugs before contacting us. For cancellations and order changes they must be reported by email within 10 days of order. For defect rugs they shall be reported by email. No returns on contract orders will be accepted unless in the event of a defect.
Cappelen Dimyr rugs may vary in color and/or detailing as a result of the handcrafted nature of this item. This makes every piece unique. You accept this when the order is placed. It will not be a considered defect and therefore no claim for refund.
We also reserves the right to make minor changes to the product if so required for technical manufacturing reasons or consequent upon the producer having modified the design of the product.
Design Rights and Protection
All the designs are owned by Cappelen Dimyr and protected internationally via the Hague System for the International Registration of Industrial Designs provided by WIPO (World Intellectual Property Organization). If we find our designs being plagiarized or copied, we will take legal matters accordingly.
Copyright and Images
This website is owned by Cappelen Dimyr, and subject to copyright. If you would like to use any of our images for promotional purposes please ask permission first - a simple email is fine.
If a party, or a subcontractor to a party, is prevented from performing as a consequence of an event beyond its control (including but not limited to strike, fire, flood, extreme weather, natural disaster, war, uprising, invasion, vandalism, sabotage, riot, terrorism embargo, scarcity of means of transport, general scarcity of goods, or new legislation) and which event could not reasonably have been foreseen, the party shall be released from liability to perform the contract.
Cappelen Dimyr Aktiebolag
VAT nr: SE559212153601