Support

Shipping & Returns

Shipping Policy

Free delivery - Standard delivery time is 8-12 weeks
All rugs are delivered to you by courier.

Prices

EU – All the prices are including VAT.
Other countries – The VAT will be deducted at checkout and paid by you the customer when your order arrives in your country instead. Custom fees may apply and are paid by the customer.

Return & Exchange Policy

We accept returns in Europe within 30 days from delivery date on standard sizes. We do not offer returns on custom orders.
Once the product has arrived to us, in the same condition it was sent, you will get a full refund for your order.
The fee for returning a product within EU is 65€ and the rest of the world 93€. 

 

For returns: contact us and we will arrange the return for you.

Custom orders where a rug is specially manufactured for you are all final sale and cannot be exchanged or returned.

The customer has 3 days from purchase to cancel the order before production starts. 

Governing law

All purchases and agreements shall be governed by the laws of Sweden.