Shipping & Returns

Shipping Policy

Free delivery - Standard delivery time is 8-12 weeks
All rugs are delivered to you by courier.


EU – All the prices are including VAT.
Other countries – The VAT will be deducted at checkout and paid by you the customer when your order arrives in your country instead. Custom fees may apply and are paid by the customer.

Return & Exchange Policy

We accept returns in Europe within 14 days from delivery on standard sizes. We do not offer returns on custom orders.
Once the product has arrived to us, in the same condition it was sent, you will get a full refund for your order.
The fee for returning a product is not included and will be charged separat.


Please contact us for returns and we will arrange it for you!

Custom orders where a rug is specially manufactured for you are all final sale and cannot be exchanged or returned.

The customer has 3 days from purchase to cancel the order before production starts. 

Governing law

All purchases and agreements shall be governed by the laws of Sweden.