Terms & Conditions

Shipping Policy


We offer free delivery for countries within EU, with no other duties or fees added.

For countries outside EU, a shipping charge will be added. Furthermore, local import duties, customs, tariffs and/or VAT/tax fees may be applied by your country's customs authorities. Please check our local import regulations exact fees. Normally, this will be invoiced separately by the shipping partner or customs. For all custom size orders a shipping fee will always be added.

All rugs are delivered to you by courier. If you have any questions don't hesitate to contact us!


EU – All the prices are including Swedish VAT (25%). For countries outside EU - local VAT may be charged by your country's customs authorities and this will be paid by the customer when your order arrives in your country. Custom and duty fees may also be applied and are paid by the customer. If you have any questions don't hesitate to contact us!

Order confirmation


Once you placed an order you will receive an order confirmation. Further, once we have handled your order you will get a confirmation stating the preliminary delivery time of your order.


We accept Credit / Debit Cards. For any other payment method please contact us.

Return & Exchange Policy


We accept returns within 14 days from delivery on standard size rugs. Once the product has arrived to us, in the same condition it was sent, you will get a full refund for your order. The fee for returning a product is not included and will be charged separat. 

We do not offer returns on custom size orders. Custom size orders where a rug is specially manufactured for you are all final sale and cannot be exchanged or returned. The customer has 3 days from purchase to cancel the order before production starts. 

Please contact us for exchange and returns and we will arrange it for you! Please do not return rugs before contacting us.


Please inspect all shipments immediately upon arrival. For claims they must be reported by email within 10 days of delivery.

Cappelen Dimyr rugs may vary in color and/or detailing as a result of the handcrafted nature of this item. This makes every piece unique. You accept this when the order is placed. It will not be a considered defect and therefore no claim for refund.

Design Rights and Protection

All the designs are owned by Cappelen Dimyr and protected internationally via the Hague System for the International Registration of Industrial Designs provided by WIPO (World Intellectual Property Organization). If we find our designs being plagiarized or copied, we will take legal matters accordingly.

Copyright and Images


This website is owned by Cappelen Dimyr AB, and subject to copyright. If you would like to use any of our images for promotional purposes please ask permission first - a simple email is fine.

Force Majeure

Any prevention, delay or stoppage due to strikes, lockouts, labor disputes, acts of God, acts of war, terrorist acts, inability to obtain services, labor, or materials or reasonable substitutes therefor, governmental actions, civil commotions, fire or other casualty, and other causes beyond the reasonable control of the party obligated to perform, except with respect to the obligations imposed with regard to Rent and other charges to be paid by Tenant pursuant to this Lease (collectively, a “Force Majeure”), notwithstanding anything to the contrary contained in this Lease, shall excuse the performance of such party for a period equal to any such prevention, delay or stoppage and, therefore, if this Lease specifies a time period for performance of an obligation of either party, that time period shall be extended by the period of any delay in such party’s performance caused by a Force Majeure.

Governing law

All purchases and agreements shall be governed by the laws of Sweden.

Cappelen Dimyr Aktiebolag

VAT nr: SE559212153601